Return and Refund Policy

Your satisfaction is important to us. If you are not completely satisfied with your purchase, we accept returns under the conditions described below.

Return Period

You have 14 days from the date of receipt of the product to request a return. The product must be returned in the same condition as it was received, unused, and in its original packaging.

How to request a return

Contact us via email at info@zayaneolivewood.com within 14 days of receipt
Indicate your order number and the reason for the return
You will receive instructions for returning the product
Ship the product to the address we provide

Conditions for return

To be accepted, the return must meet the following requirements:

The product must be in its original, unused condition
The original packaging must be intact
Any labels and seals must be intact
The product must not show signs of wear or damage

Exclusions from return

For hygiene and safety reasons, some products cannot be returned once opened or used. Personalized or custom-made products are non-refundable.

Return shipping costs

Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part.

Refunds

Once the returned product is received and inspected, we will send you an email confirmation. The refund will be processed within 5-10 business days to the original payment method.

Note: Original shipping costs are non-refundable.

Defective or damaged products

If you receive a defective or damaged product during shipping, please contact us immediately at info@zayaneolivewood.com with a photo of the product. We will arrange for a replacement or a full refund, including shipping costs.

Exchanges

At the moment, we do not offer a direct exchange service. If you would like a different product, you will need to make a return and place a new, separate order.