FAQ

Frequently Asked Questions

Find answers to frequently asked questions about our handcrafted olive wood products.

Orders and Shipments

How long does shipping take?
For Italy, delivery takes 1-4 business days. For Europe, delivery times are 2-7 business days. For international destinations, delivery times are 7-15 business days.

What are the shipping costs?
Shipping costs vary based on the destination and weight of the package. You can view the exact costs during checkout before completing your order.

Can I track my order?
Yes! You'll receive a tracking number via email as soon as your order ships.

Products

Why is each product different?
Olive wood is a natural material with unique grain and hues. This makes each piece unique and special.

How do you care for olive wood?
Hand wash products with warm water and mild soap. Dry immediately and occasionally apply mineral oil or olive oil to keep the wood nourished and shiny. Do not put in the dishwasher.

Is olive wood food safe?
Yes, olive wood is naturally antibacterial and perfect for contact with food.

Returns and Refunds

Can I return a product?
Yes, we accept returns within 14 days of receipt, as long as the product is in its original condition. See our return policy for more details.

How can I request a return?
Please email us at info@zayaneolivewood.com with your order number and we will provide return instructions.